Frequently Asked Questions
Everything you need to know about your Crew beauty experience.
Are Crew products cruelty-free and vegan?
Yes, all Crew products are 100% cruelty-free and we never test on animals. The majority of our range is also vegan-friendly; please check individual product pages for specific ingredient lists.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer international shipping?
Currently, Crew ships to the United States, Canada, and the UK. We are working hard to bring our beauty solutions to more countries very soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.