Returns & Exchanges

At Crew, we want you to love your beauty routine, which is why we offer a 30-day window for returns on items in their original condition. If a product doesn't meet your expectations, we are committed to making it right through a simple and transparent process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the beauty products in their original packaging to ensure they remain protected during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.